The 24-Hour Service of the Balearic Institute for Women (IBDONA) handled a total of 4,562 calls related to sexist violence in 2025, representing an increase of 22.2% compared with the previous year, with 831 more communications. This is reflected in the 2025 annual report of the service, presented by its director, Cati Salom.

In addition to telephone support, the service carried out 631 in-person accompaniments, 2.4% more than in 2024, which means an average of 53 per month.

sexist violence balears 2025

The director of IBDONA, Cati Salom. Photo: CAIB.

The unit, made up of 16 professionals, provides specialised care for women victims of sexist violence, including social and legal information and advice, support in emergency situations, referral to specific resources and in-person accompaniment. It also assists children, close contacts, professionals and the general public.

Overall, the service received an average of 13 calls a day. Most of the people who contacted the service were the women themselves (70.8%), followed by professionals from other services (21.5%). A total of 69.3% of calls were made to the free helpline 900 17 89 89, followed by 112 (17%) and 016 (10.7%). The service offers support in several languages and has provided video interpreting for deaf people since 2025.

Profile of the calls

Type of violence:

  • Gender-based violence: 91.3% (4,168)
    • Psychological: 48.5%
    • Physical: 24.8%
    • Vicarious: 6.6%
  • Sexual violence: 5.6% (255)
    • Sexual assaults: 65.5%
    • Child sexual abuse: 16.9%
  • Other forms of violence: 3.1%

By age (main groups):

  • 31–40 years: 19.4%
  • 41–50 years: 13.9%
  • 21–30 years: 9.5%

By island:

  • Mallorca: 80.6%
  • Ibiza: 12.7%
  • Menorca: 5.5%
  • Formentera: 0.5%

In-person accompaniments

Type of accompaniment:

  • Gender-based violence: 92.7%
  • Sexual violence: 5.2%
  • Other forms of violence: 2%

Distribution:

  • Mallorca: 59%
  • Ibiza: 32%
  • Menorca: 5.8%
  • Formentera: 1.3%

Referrals and support

A total of 978 referrals were made to other resources, mainly:

  • Specialised services of the island councils: 441
  • Palma City Council: 227
  • Shelters: 72