{"id":152574,"date":"2026-02-11T16:35:51","date_gmt":"2026-02-11T15:35:51","guid":{"rendered":"https:\/\/mallorcaglobalmag.es\/112-illes-balears-cumple-30-aniversario\/"},"modified":"2026-02-12T10:39:50","modified_gmt":"2026-02-12T09:39:50","slug":"112-illes-balears-cumple-30-aniversario","status":"publish","type":"post","link":"https:\/\/mallorcaglobalmag.es\/en\/112-illes-balears-cumple-30-aniversario\/","title":{"rendered":"112 Illes Balears marks 30 years with 24.5 million calls handled"},"content":{"rendered":"

The 112 Illes Balears Emergency Coordination Centre<\/strong> today marks its 30th anniversary<\/strong>, firmly established as one of the essential pillars of the Balearic Islands\u2019 security and emergency system<\/strong>. Since it was launched in February 1996<\/strong>, the service has handled more than 24.5 million calls<\/strong> and managed almost 4 million incidents (3.97 million)<\/strong>, figures that reflect the scale of an operation that has run uninterrupted since day one.<\/p>\n

\"112

Part of the 112 Illes Balears team celebrates the 30th anniversary at the emergency centre\u2019s headquarters. Photo: CAIB.<\/p><\/div>\n

The Balearic Islands were not only among the first regions to implement this model: the Balearic 112 was the first to come into operation in Spain<\/strong>, even ahead of the 1997 Royal Decree that developed the 1991 European directive recommending the rollout of this single emergency number across Europe.<\/p>\n

112 Illes Balears: a pioneering service that began in Palma<\/h2>\n

The project started under private management with a modest structure. The first operations centre was located on Palma\u2019s Passeig Mar\u00edtim<\/strong>, with an initial workforce of just 12 professionals<\/strong>. However, rising demand and the consolidation of the model meant the team grew quickly: by 1998 there were 30 staff and by 2002, 42.<\/p>\n

A major turning point came in 2005<\/strong>, when the Government of the Balearic Islands<\/strong> took direct control of the service through the creation of the public company Gesti\u00f3 d\u2019Emerg\u00e8ncies de les Illes Balears (GEIB)<\/strong>. This change brought a structural and technological transformation of the centre, as well as its move to the current headquarters at El Pinaret<\/strong> (Marratx\u00ed), where around a hundred professionals now work.<\/p>\n

Since then, 112 Illes Balears has evolved towards an increasingly technology-driven model, focused on comprehensive coordination among all response bodies: medical emergency services, firefighters, police forces and rescue services<\/strong>.<\/p>\n

Intense activity for 112 Illes Balears in 2025<\/h2>\n

Beyond the historical milestone, the 2025 operational figures<\/strong> once again highlight the heavy workload managed by the centre.<\/p>\n

Over the past year, 112 Illes Balears handled 785,093 incoming calls<\/strong> and coordinated 143,314 incidents<\/strong>, translating into a daily average of 2,148 calls<\/strong> and 393 emergencies managed<\/strong>. In practice, the centre operated at close to 400 incidents a day<\/strong>, a figure that reflects the service\u2019s constant activity.<\/p>\n

The most common types of intervention were led by medical emergencies<\/strong>, alongside medical queries, road traffic accidents, public-order incidents and domestic accidents<\/strong>. Medical emergencies at home and in public spaces account for a significant share of activations.<\/p>\n

Mallorca accounts for the greatest demand<\/h3>\n

The territorial distribution of incidents maintained a direct relationship with population levels and tourist activity. Mallorca<\/strong> recorded the highest demand, with 113,159 incidents<\/strong>, followed by Ibiza<\/strong> (21,341), Menorca<\/strong> (7,166) and Formentera<\/strong> (1,618).<\/p>\n

As is often the case, seasonality once again set the pace of operations. The summer months saw the highest call peaks, with July and August exceeding 90,000 calls per month<\/strong>, while volumes remained more moderate during the winter.<\/p>\n

Improved efficiency and more precise location<\/h3>\n

One of the most positive indicators in 2025 was the significant reduction in non-actionable calls, which fell to 122,447 communications<\/strong>, compared with considerably higher figures the previous year. Most of these calls were linked to misdials or technical network issues.<\/p>\n

There was also a notable improvement in location accuracy thanks to AML (Advanced Mobile Location)<\/strong> technology. In 2025, 71% of calls made from national mobile networks<\/strong> could be located using this system, a marked increase compared with 57% recorded in 2024. This progress represents a key improvement in the speed and effectiveness of the response, especially in serious emergencies where every second matters.<\/p>\n

Psychological support in critical emergencies<\/h3>\n

The psychosocial component remains an essential part of the emergency response set-up.<\/p>\n